Privacy Policy

Effective Date: April 2026
Company Name: Auto Engage
Contact Email: admin@6foot5media.co.za

1. Introduction

Auto Engage (“we,” “us,” “our”) provides a multi-channel communication and automation platform, including email marketing, SMS, WhatsApp, Telegram messaging, AI-generated content, drip campaigns, and a smart inbox (“Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our Services or interact with us, including via integrations with platforms operated by Meta.

2. Scope

This policy applies to:

• Website visitors

• Registered users (customers)

• End recipients of communications sent via our platform

3. Definitions

• Personal Data: Any information relating to an identifiable individual

• Processing: Any operation performed on personal data

• Data Subject: The individual whose data is processed

4. Information We Collect

4.1 Information You Provide

• Full name, email address, phone number

• Account login credentials

• Billing and business information

• Uploaded contact lists and customer data

4.2 Communication Data

• Message content (emails, SMS, WhatsApp, Telegram)

• Delivery status, timestamps, and engagement metrics

4.3 Automatically Collected Data

• IP address and approximate location

• Device identifiers and browser type

• Usage logs, pages visited, and interactions

4.4 AI-Generated Content Inputs

• Prompts and content provided to AI writing tools

• Generated outputs stored for performance and improvement

4.5 Data from Third-Party Integrations

When you connect services such as Meta platforms (e.g., Facebook Pages, Instagram, WhatsApp Business), we may collect:

• Public profile details

• Page or business account information

• Messaging metadata and interaction data

• Permissions granted via APIs

5. Legal Basis for Processing

We process personal data under:

• Consent (e.g., marketing communications)

• Contractual necessity (to provide Services)

• Legal obligations

• Legitimate interests (service improvement, fraud prevention)

6. How We Use Information

We use data to:

• Provide messaging and automation services

• Deliver, route, and track communications

• Enable AI-powered content generation

• Manage contacts and segmentation

• Provide analytics and reporting

• Ensure security and prevent abuse

• Comply with platform policies (including Meta policies)

• Meet legal and regulatory requirements

7. User Responsibilities (Important for Compliance)

Users of Auto Engage agree to:

• Obtain explicit consent before messaging contacts

• Comply with anti-spam laws (e.g., POPIA, GDPR, CAN-SPAM)

• Respect platform rules (e.g., WhatsApp Business policies)

• Only upload lawful and authorized contact data

8. Data Sharing and Disclosure

We do not sell personal data.

We may share data with:

• Infrastructure providers (cloud hosting, databases)

• Messaging providers (SMS gateways, email providers)

• Platform integrations including Meta APIs

• Analytics providers

• Legal authorities where required

9. International Data Transfers

Your data may be transferred and processed outside your country, including jurisdictions that may not provide the same level of data protection.

We implement safeguards such as:

• Standard contractual clauses

• Secure infrastructure providers

10. Data Retention

We retain data:

• As long as your account is active

• As required to provide services

• As needed for legal, tax, or compliance purposes

You may request deletion at any time.

11. Data Security

We implement:

• Encryption in transit (HTTPS)

• Access controls and authentication

• Monitoring and logging

• Regular security reviews

No system is completely secure, and use is at your own risk.

12. Your Rights

Depending on your jurisdiction (including under POPIA and GDPR), you may:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict or object to processing

• Withdraw consent

• Lodge complaints with a data protection authority

13. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

14. Third-Party Services

Our platform integrates with third-party services, including Meta platforms. Their data handling is governed by their own policies.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised date.

16. Contact Information

Email: [Insert Email]
Address: [Insert Address]